🔄 Return & Refund Policy

We want you to be happy with your purchase. You can return your item within 15 days of delivery. The rules are simple and explained below.

Returns for UAE Orders Local

All UAE orders are shipped within 1–2 working days after we confirm your order. You can return your item within 15 days of delivery.

⏰ Important: Returns must be started within 15 days of delivery. The product must be in its original condition — new, unused, undamaged, and with no signs of misuse.

✅ Return Conditions

Product must be new only — unused, no damage, and no signs of misuse.
Original packaging is required.
Original bill/invoice must be provided.
Return window: 15 days from delivery.
Both defective and non-defective products can be returned.

📦 How to Return

Contact our support team to start the return.
Return methods: in store, at a drop-off location, or by mail.
Return label is included in the package and free.
Include the original bill and any accessories.
After we check the item, your refund or replacement will be processed.

Return Shipping & Fees

We offer free return shipping — the return label is included in the package at no cost to you.

🔧 Product Has a Problem

We pay shipping

If the product is damaged, defective, or not working properly, we pay the shipping cost both ways — from us to you and back to us. You do not pay anything for shipping.

🙋 Buyer Wants to Return

Free return label

If you simply want to return the product (no problem with the item), the return label is still included in the package and free. The item must be new, with original packaging and bill.

💰 Restocking Fees: No cost — we do not charge any restocking fee on returns.

⏳ Refund Processing Time: Refunds are processed within 7 days after we receive and inspect the returned item.

🔄 Exchanges: We accept exchanges for eligible items within the return window.

Note: We do not deliver on Saturdays and Sundays. Return pickups may also not be available on weekends, depending on the courier service.

Your Return Experience Last 30 Days

Compared with automotive stores in the United Arab Emirates.

Return Window

15 days

King Car Parts

You can return your item within 15 days of delivery. Many automotive stores in the UAE offer a shorter window, so you get more time with us.

Policy Rejected

Returns rejected by King Car Parts

In the last 30 days, no return was rejected by King Car Parts. If the item is new and in good condition, we accept it.

Set Up Your Return Service

Easy

Start with one message

Just contact our support team. We will guide you step by step to set up your return service — no long forms and no confusion.

Return Cost

Free

Free return label & no restocking fee

No shipping cost and no restocking fee. The return label is included in your package at no extra cost.

📊 How to read this: The numbers above are a simple snapshot of our return service for the last 30 days, compared with other automotive stores in the UAE. We show them so you can see how easy returning with us really is.

International Returns Worldwide

If you order from outside the UAE, you are responsible for arranging your own shipping and returns. Before you send anything back, make sure your account and order details are fully verified.

For international returns, these payment and refund options apply:

Advance Payment Refund: We process your refund after we fully check the returned item and your order details.
Payment on Delivery Refund: We issue a refund or replacement after we receive and inspect the returned goods.

🌍 Note: International return shipping costs are paid by the customer, unless the product was damaged or you received the wrong item — in that case we cover the shipping. Deliveries and pickups may not be available on Saturdays and Sundays.

Terms & Conditions for Returns

You can return items within 15 days of delivery.
UAE returns are processed within 1–2 working days after we inspect the item.
Refunds are processed within 7 days after inspection.
No returns or deliveries on weekends (Saturday & Sunday).
Items must be new and unused, in original packing, and must come with the original bill.
Both defective and non-defective products can be returned.
Exchanges are accepted for eligible items.
Return methods: in store, at a drop-off location, or by mail.
Return label is included in the package and free.
No restocking fee is charged on returns.
If the product has a problem, we pay the shipping cost both ways.
You are responsible for giving correct details and making sure the product is returned in good condition.
Worldwide returns need full verification and payment arrangements before we process them.
For international orders, you arrange your own return shipment, unless the item was damaged or wrong.
Refunds can be paid in advance or on delivery, as agreed with you.

✅ Good Condition Guarantee: If you return the product in new condition (original packaging, unused, with bill), we will accept the return without any issue. We stand behind our quality and your satisfaction.